We appreciate your business at the Canadian Sales Club. We want you to have the best purchasing experience possible, but we also recognise that occasionally a refund or exchange may be required. The terms and conditions for refunds and returns on our website are outlined in this refund policy. You accept and agree to this policy by making a purchase from our website.

Eligibility for Refunds

For qualified products, we provide returns up to 14 days after the date of purchase. The following requirements must be fulfilled in order to qualify for a refund:

  • The product must be undamaged, in the same state as when it was received, and in the original packaging.
  • A receipt or order confirmation serving as evidence of purchase is required to be included with the item.
  • Refunds may not be available for some things, including perishable items, digital downloads, and personalized items. The product page will make this very clear.

Return Process

If you wish to request a refund, please follow these steps:

  • Within the time frame for a refund, contact our customer care staff at 416 220 8899.
  • Provide your order details, including the order number and a brief explanation of the reason for the refund request.
  • Give the specifics of your order, including the order number and a brief justification for the refund request.
  • Unless the return is the result of our error or damaged goods, you are liable for the return shipping expenses.

Refund Approval and Processing

We’ll let you know if your refund was approved or denied once we receive and inspect your returned item. Your refund will be processed and credited to the original payment method used for the purchase within 14 business days of being accepted. Please be aware that depending on your financial institution, the processing period for refunds may change.


Please adhere to the same return procedure stated above if you want to exchange an item for a different size, color, or model. You can place a new order for the desired item on our website after your return is approved.

Damaged or Defective Products

Please get in touch with our customer support staff as soon as possible if you receive a product that is broken or flawed. You might be asked to send the item back for inspection or we might ask for photographic proof. In such cases, we will provide a replacement, exchange, or refund, depending on the nature of the issue and product availability.

Shipping Costs

Except in situations when the return is the result of our error or a damaged goods, shipping charges are not refundable. If you get a refund, the original shipping fees will be subtracted from your refund sum, if any.

Late or Missing Refunds

Please check your bank account or credit card statement first if you haven’t received your refund by the deadline. Your financial institution may take some time to process refunds. Please get in touch with our customer service staff if you still haven’t received your refund in order to receive more guidance.

Changes to the Refund Policy

This Refund Policy is subject to change at any time without prior notice, as we reserve the right. Any modifications will take effect as soon as they are posted on our website. It is your responsibility to review this policy periodically for any updates.

Please get in touch with our customer service staff at 416 220 8899 if you have any concerns or need more clarification on our refund policy. We’re here to help and make sure you’re happy with our goods and services.